Our Culture
Craftgate’s success is built on a highly skilled team, advanced technology, and robust support processes. Collaboration, innovation, and technical excellence are at the core of the culture.
High Standarts in Every Area
Commitment to Excellence
While developing our product, we aim to do our job properly at every stage and attach great importance to testing processes. Thus, we minimize the problems our customers may experience due to the product.
Trusted Product Quality
We have been continuously developing our 6th generation payment system, which we have been developing since 2007, so that our merchants can manage their payment processes in the most efficient way.
Strong Business Relationships
Our customers receive 24/7 support from our team that develops our product during and after the integration phase. We receive constant feedback about our product and follow the payment processes at all times.
Proven Industry Expertise
With our experienced and competent team of more than 16 years in the payment field, we have developed our payment orchestration product, which combines the best practices.
If the knives in the kitchen are sharp, all kinds of meals can be made with pleasure and easily.
- Hakan Erdoğan
Knowledge grows as it is shared and deepens as it is told to others.
Knowledge sharing and innovation are encouraged through initiatives such as "Lightning Talks" and "Unconference" sessions, covering topics from code architecture to business development and payment trends.
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The team, Crafters, approaches work with precision and dedication, driven by a belief in collective success and continuous improvement. The commitment to culture has been a core value since the company’s inception.
First Episode of Our Video Series
We constantly review our processes, technology, and communication
Within the team, we share updates on all product components, including sales, marketing, software, and support. We hold internal-evaluation meetings where we discuss and determine actions. We follow our efforts and try to achieve better in every field step by step.
We write developer friendly codes but for those who will come after us.
Code is developed with long-term maintainability in mind. Software complexity is controlled through clear architecture, keeping domain code independent from technology-specific integrations to ensure scalability and ease of future development.
We carefully examine all errors that occur in the system
All system errors are analyzed with the same level of attention, regardless of severity. Issues are detected through multiple monitoring channels, reviewed by the team, and resolved promptly. In the payments domain, where precision is critical, structured processes are in place to minimize errors and maintain operational reliability.
We know the team well and focus on the needs as a team. We do not follow any framework or principle.
Our Working Model
The basis of the Craftgate Model is "kaizen," that is, "observe and improve our constantly existing processes" perspective, which is the source of agility. We are not followers or fanatics of any framework or principle. We discuss our problems as a team and only take steps to solve them. We do not do it to do, and we do not gather to gather. We do not apply it because it is written somewhere. We know our team very well. Whatever is needed, we find it as a team and use it.
Flat Structure
No formal seniority levels exist within the organization. All team members are recognized as “Crafters,” valued for their skills and contributions, and encouraged to grow while enjoying their career journey.
Collaborative Process Review
All Crafters from different units meet every day and plan their days together. In this way, everyone on our team is informed about all processes
Remote-First Approach
A remote-first working model supports flexibility and work-life balance, complemented by a centrally located office available for on-site collaboration when desired.
Shared Leadership
Every Crafter is a born leader and can lead the team regardless of career background and work experience. We trust the abilities of everyone on our team and respect knowledge.
Better version of you, better version of product
The product develops and is shaped by the efforts of each member. If even one is not good in their field, the solution will be just as mediocre and ordinary. Therefore, we provide all kinds of support for personal development.
Outcome-Focused Work
Performance is measured by results, not hours worked. Workload and progress are assessed collectively to ensure objectives are met in the most effective way.
Join the team
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