Does Craftgate provide an acquiring service?

No, Craftgate does not provide acquiring services. It allows you to integrate and manage your existing payment gateways from banks, PSPs, or e-money institutions through a single platform.

Which e-commerce modules does Craftgate support?

Craftgate offers pre-built integrations with popular e-commerce platforms including Shopify, WooCommerce, OpenCart, Drupal Commerce, PrestaShop, Akinon, Inveon, and Ticimax. To start using Craftgate’s payment orchestration platform via these modules, you first need to complete your Craftgate onboarding.You can begin by clicking the "Request Demo" button on our website. Click here to see integration guides for each e-commerce module.

How does the Craftgate support process operate and how will your team assist us?

Our merchants benefit from proactive support both during integration and throughout their use of Craftgate. Through our “Batman & Robin” support model, two dedicated engineers work alongside our support team to promptly address any requests or issues.For integration or other support inquiries, please contact us at .

Can I receive payments from international customers?

Yes. Craftgate enables businesses to integrate with international payment providers such as Stripe, Payoneer, PayPal, Alipay, and Klarna, making it easy to accept payments from abroad. Once you complete your commercial agreement with the provider and meet their requirements, you can start using them through Craftgate’s pre-built integrations.You can find more information about supported international payment providers and integration details here.

Which payment providers can my business integrate with using Craftgate?

With Craftgate’s payment orchestration platform, you can connect to acquiring banks, payment service providers, international payment providers, alternative payment methods, and shopping credit institutions through a single integration. You only need to finalize your agreements with the relevant providers.Once connected, you can activate them instantly from the Merchant Control Panel without the need for separate technical integrations for each.

What alternative payment methods does Craftgate support?

With Craftgate, your business can integrate with alternative payment methods such as Apple Pay, Google Pay, PayPal, Alipay, Klarna, and many others. You can explore the integration process for all supported APMs here.

What currencies can I accept with Craftgate?

With Craftgate, your business can receive payments through your contracted payment service providers in multiple currencies including Turkish Lira (TRY), US Dollar (USD), Euro (EUR), British Pound (GBP), Argentine Peso (ARS), Brazilian Real (BRL), UAE Dirham (AED), Chinese Yuan (CNY), Iraqi Dinar (IQD), Azerbaijani Manat (AZN), Kazakhstani Tenge (KZT), Kuwaiti Dinar (KWD), Saudi Riyal (SAR), Bahraini Dinar (BHD), Russian Ruble (RUB), Japanese Yen (JPY), Egyptian Pound (EGP) and Mexican Peso (MXN).

How is Craftgate’s pricing structured?

Craftgate’s pricing is a fixed monthly fee plus commission per successful transaction.

How is pricing structured for Craftgate’s value-added services?

Craftgate’s payment orchestration helps reduce payment-related costs, improve payment success rates, increase revenue, and deliver a seamless payment experience for your customers. All 20+ value-added services work together as part of a single platform, so there is no separate pricing for each feature. You can access all of them under the pricing terms agreed upon during your onboarding.

Which businesses is Craftgate suitable for?

All businesses that receive online payments, have merchant acquiring agreements with banks, or collect payments through payment service providers or e-money institutions can benefit from Craftgate’s value-added services.

How can my business start using Craftgate Payment Orchestration?

Once your onboarding is complete, you can start using Craftgate by adding your existing payment methods in the Merchant Control Panel. For any new payment providers you want to work with in the future, simply finalize your commercial agreement with them and activate the integration from the panel with a single click.

What is Craftgate’s subscription model?

Craftgate offers a flexible, no-lock-in subscription model. You can use the platform without long-term commitments or minimum usage requirements, giving you the freedom to benefit from Craftgate’s services for as long as they meet your business needs.

How can my business integrate with Craftgate?

Thanks to Craftgate's developer-friendly APIs and open-source clients, the integration process is fast and easy. You can access sample projects via Github and detailed technical documentation from our developer portal.

Does Craftgate provide a test environment?

Yes. You can access Craftgate’s test environment free of charge by contacting our team.

Can I monitor Craftgate's service status?

Yes. You can view real-time updates on Craftgate’s service and infrastructure status, as well as planned maintenance, on our status page. This ensures you always have the latest information about platform availability.

Does Craftgate comply with global security standards?

Craftgate ensures the highest security standards in payment processes with its PCI DSS Level 1 compliant infrastructure. All sensitive information, including card data, is protected by strong encryption methods, and continuous security audits are applied throughout the system. Business, customer, and transaction data are processed securely in compliance with international regulations.

Frequently Asked Questions

You can search the help center for the questions you are wondering about or the problems you are experiencing, or you can access sample questions by selecting the headings from the categories below.

Craftgate is a payment orchestration platform that allows businesses to connect with multiple payment service providers and alternative payment methods through a single integration. It enables you to manage and optimize all your payment operations from one centralized dashboard.

You can learn more about payment orchestration and the benefits of using Craftgate here.

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Frequently Asked Questions

General Information

What is Craftgate?

Does Craftgate provide an acquiring service?

Which e-commerce modules does Craftgate support?

How does the Craftgate support process operate and how will your team assist us?

Payment Processes

Pricing

Application Process

Integration and Security

What is Craftgate?

Does Craftgate provide an acquiring service?

Which e-commerce modules does Craftgate support?

How does the Craftgate support process operate and how will your team assist us?

Can't find the answers you're looking for?