POS MANAGEMENT WITH AUTOPILOT
Stay Protected from Downtimes and Recover Potential Revenue Loss
Autopilot instantly detects downtime across your contracted payment providers and automatically routes incoming payment requests to an available alternative virtual POS during downtime periods. This helps you recover potential revenue loss and keep your payment flows running without interruption.
DETAILS
Stay Resilient Against Virtual POS Downtime and Recover Lost Revenue
Automatic Routing with Real-Time Downtime Detection
Autopilot continuously monitors response times across your virtual POS connections. The moment it detects signs of downtime, transactions are automatically routed to another contracted virtual POS based on your predefined setup. This ensures Autopilot steps in before system issues impact your sales.
Automatic Re-Activation and Notifications
Once a temporarily disabled virtual POS becomes operational again, it is automatically re-enabled. This process is managed separately for 3D Secure and non-3D Secure transactions to ensure maximum control and reliability.
Track Recovered Revenue in Real Time
Monitor the potential revenue recovered by Autopilot in real time or across specific periods through the Advanced Merchant Dashboard.
Eliminate Manual Intervention
Fully automate enabling, disabling, and rerouting transactions between virtual POS connections during downtime events, without the need for manual action.
Confidence During High-Traffic Periods
Ensure uninterrupted payment flows even during high-volume periods such as campaigns, product launches, or discount events.
Detect Virtual POS Downtime Before Customers
Technical issues within virtual POS systems are often detected late and can result in significant revenue loss. These issues are typically discovered through customer complaints, leading to lost time and income.
Autopilot manages this entire process on your behalf. It detects downtime at an early stage, takes the necessary actions automatically, and ensures payments continue without disruption.
3D and Non-3D Transaction Monitoring for Maximum Financial Efficiency
3D Secure and non-3D Secure transactions on the same virtual POS are monitored separately. If a temporary issue occurs in one flow, the virtual POS is not fully disabled. Only the affected transaction type is automatically rerouted based on its 3D or non-3D status.
This carefully designed architecture ensures uninterrupted revenue flow and consistently high payment performance.
Feel Confident Knowing You Are Always Prepared for Downtime
Regardless of your scale, unexpected virtual POS downtime can lead to lost sales and revenue. These disruptions also impact the workflows of finance, engineering, and marketing teams, creating unnecessary stress across the organization.
Autopilot automatically manages this process for you. It detects downtime in real time, routes payments to the most suitable channels, and keeps the entire operation running smoothly. This allows your teams to focus on their work with confidence, without worrying about payment interruptions.
Differences Between Autopilot and Payment Retry
| Autopilot | Payment Retry | |
|---|---|---|
| Purpose | Prevents system-related losses caused by virtual POS outages. | Compensates for temporary or intermittent errors affecting individual transactions. |
| When Is It Activated? | Automatically activates when signs of an outage or failure are detected in a virtual POS’s response times. | Activates when a payment transaction fails, depending on the type of error. |
| Scope | Covers the entire virtual POS infrastructure. When an outage is detected, the affected POS is temporarily disabled for all transactions. | Applies only to the individual transaction that failed. The transaction is instantly rerouted without changing the POS's overall status. |
| How It Works | During the outage, transactions intended for the disabled virtual POS are automatically routed to predefined alternative POS terminals. Once the outage is resolved, the POS is reactivated. | If the payment is eligible for a retry based on the error code, the system selects the most suitable alternative POS and retries the transaction immediately. |
| Response Type | Proactive - detects system-wide outages in advance and automatically reroutes transactions. | Reactive - retries a transaction after an individual error occurs. |
| Management Scope | Centrally managed across all virtual POS terminals. Outage detection and reactivation processes are handled automatically. | Applied separately for each merchant and only to the failed transaction; other transactions are not affected. |
| 3D and Non-3D Support | Provides separate monitoring and routing mechanisms for 3D Secure and Non-3D Secure transactions. | Automatically activates for all Non-3D transactions and, in 3D Secure flows, before the transaction reaches the 3D authentication stage, depending on the error code. |
How it Works?
RELATED PRODUCTS
Discover our other solutions that will take your business's payment infrastructure to the next level!
Access All Payment Service Providers with a Single Integration
With Craftgate’s single integration, access all Turkiye-based bank virtual POS terminals, payment & e-money institutions, and alternative payment methods. Activate new payment methods within minutes and easily expand the options you offer to your customers.
Explore Product
Increase Customer Loyalty and Conversion Rates
With our solution that allows partial payments via wallet balances and stores refunds directly in wallet accounts, offer a seamless payment experience while strengthening customer loyalty.
Explore Product
Expand Your Customer Base by Offering Alternative Payment Methods
Easily add the alternative payment methods your customers prefer to your system. Broaden your payment options and become the first choice for your target audience, enhancing the user experience while increasing conversion rates and brand loyalty.
Explore Product
INTEGRATION
Easy integration from a single point and advanced API support.
Java
.NET
PHP
Node.js
GO
Python
TESTIMONIALS
Hear from our happy merchants!
Beymen
With Autopilot, we ensure frictionless payments even during downtimes, recovering lost revenue and keeping customer satisfaction at the highest level. In addition, by managing all payment service providers from a single panel, we streamline payment processes and increase operational efficiency.
Deputy General Manager of E-Commerce
Mediamarkt
With Craftgate, our unidentified error rate, which was one of the most serious problems in our e-commerce operations, has dropped to zero. Thanks to proactive alarm mechanisms, we instantly identify the root cause and produce solutions in the fastest way possible, without causing any inconvenience to our customers or experiencing commercial losses.
Executive Board Member, MediaMarkt Turkey Marketing & Corp. Comm. & E-Commerce Director
Boyner
With Craftgate's technology, which includes the most advanced payment practices, we started to earn much more than the amount we paid to Craftgate. Thanks to Craftgate's solutions enabling us to receive uninterrupted payments and prevent loss of turnover, we continuously increase our payment success rate.
Product Development Director
FREQUENTLY ASKED QUESTIONS